This Privacy Policy informs you of how Wefarm food & beverages pvt ltd., operating under the brand name "Wefarm" ("us", "we" or "our") manages Personal Data collected via our Website, Mobile Application, and/or through interactions with our delivery partners or customer service.
By accessing our Platform, submitting information to us, or signing up for our services, you agree and consent to Wefarm, its affiliates, and representatives collecting, using, disclosing, and sharing your Personal Data in the manner set forth in this Privacy Policy.
This Privacy Policy supplements but does not supersede any other consent you may have previously provided. We may update this Privacy Policy from time to time. Subject to your rights at law, you agree to be bound by the prevailing terms as updated on our Website/App.
"Personal Data" refers to data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of Personal Data we may collect include:
(a) Identity & Contact Data
Name, phone number(s), email address, and delivery address.
(b) Delivery Specific Data
Society name, wing/flat number, and details of society management (if applicable for bulk society delivery coordination).
(c) Financial Data
Bank account or credit/debit card details (processed via secure third-party payment gateways), Wefarm Wallet balance, and transaction history.
(d) Technical & Usage Data
IP address, device ID, browser type, operating system, access time, pages viewed, and location data (if granted permission).
We collect your Personal Data in the following ways:
- (a) Direct Interactions: When you register for an account, place an order, sign up for newsletters, participate in promotions, or contact our customer service.
- (b) Automated Technologies: As you interact with our Website/App, we automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns via cookies and similar technologies (detailed in Section 3.4).
- (c) Third Parties: We may receive data about you from third parties, such as payment and delivery services, to facilitate order fulfillment.
We use your Personal Data only as permitted by law. We do not sell your Personal Data to third parties for their direct marketing purposes.
To Provide Services
Processing orders, payments, and deliveries; managing your Account and Wefarm Wallet balance.
To Communicate
Sending you order confirmations, delivery updates via SMS/WhatsApp/Email, invoices, and important service-related notices.
To Improve Services
Analyzing usage trends to improve our App/Website functionality and user experience.
Security & Legal
Detecting and preventing fraud, abuse, and security incidents; complying with legal obligations.
Marketing (With Consent)
Providing you with news, special offers, and general information about other goods and services we offer via channels like Email, SMS, WhatsApp, and Voice.
- (a) IP Addresses: Used for system administration, diagnostic purposes, and to monitor and prevent fraud.
- (b) Cookies: Wefarm uses "cookies" (small data files sent to your browser) to track aggregate information like number of users, frequency of use, and preferred settings to enhance your experience. You may disable cookies in your browser settings, but this may limit your use of certain website features. We may use third-party analytics services to measure internet usage across our Website.
We may disclose your Personal Data in the following circumstances:
- (a) Service Providers: To third-party vendors, delivery partners, payment processors, and cloud hosting services who require access to perform tasks on our behalf (e.g., sharing your address and phone number with a delivery driver to fulfill your order).
- (b) Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
- (c) Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business to another company.
Our Website and Mobile Application may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party site you visit.
5.1 Access & Correction: You can review and edit most of your account information directly by logging into your User Account on the Website/App. For information not accessible there, you may contact us via email to request changes.
5.2 Withdrawal of Consent: You may withdraw your consent for the collection, use, and disclosure of your Personal Data at any time by contacting us. Please note that withdrawing consent may prevent us from continuing to provide you with our services.
We have implemented appropriate technical, administrative, and physical security measures designed to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. Payment transactions are handled via secure, PCI-DSS compliant third-party payment gateways.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7.1 Governing Law: This Privacy Policy shall be governed by the laws of the Republic of India.
7.2 Dispute Resolution: All disputes arising out of or in connection with this Privacy Policy shall first be attempted to be resolved by mutual discussion. If unresolved, the dispute shall be referred to and finally resolved by arbitration in [Patna] in accordance with the Arbitration and Conciliation Act, 1996.
We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform (e.g., keeping items in your cart).
If you have any questions about this Privacy Policy or our data practices, please contact our Grievance Officer:
Digha Hat, Near Alapana Cinema,
Digha Hat, Patna, Bihar — 800011
Reach Out to Us
Questions about your data or this policy? Get in touch with our team.